HYDRO PHYSIO is a division of SYSPAL Ltd
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with EU General Data Protection Regulation 2018 (GDPR).
SYSPAL's compliance with the above legislation means it is also well aligned with the data protection and user privacy legislation set out by many other countries. If you are unsure about whether this site is compliant with your own country of residences' specific data protection and user privacy legislation you should contact our data protection team (details of which can be found in section 9.0) for clarification.
This website collects and uses personal information for the following reasons:
Like most websites, this website uses Google Analytics (GA) to track user interaction. This data is used to identify how much traffic the website is generating, to understand how our web pages are being found and to identify the journey of visitors through the website.
GA records data such as your geographical location, device, internet browser and operating system, however none of this information personally identifies you to us. GA also records your computer's IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website but may prevent the website functioning as it was designed and intended.
We use an industry standard content management system (CMS) to manage our websites. As with most websites and CMS's cookies are used in order to improve user experience and allow the website to function in the way it is intended. The table below lists the cookies we collect and the information they store.
Should you choose to contact us using the contact form on our Contact us page or by clicking on an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us securely over the Simple Mail Transfer Protocol (SMTP). Information will then be stored in our secure CRM system and in mailboxes on our secure local servers.
Personal details are mandatory fields in the enquiry system. The data will be collated into an email in exactly the same manner as in section 3.3 the only difference being that the enquiry number, date of enquiry and products enquired about will be stored in the websites database for troubleshooting and analytical purposes. Information will then be added to our secure CRM system and stored in mailboxes on our secure local servers. By submitting an enquiry online you will receive a follow up response via post, telephone or email. You can amend your communication preferences at any point by contacting us via phone on 01952 883188.
Personal details are mandatory fields in the online buying system. The data will be collated into an email to be reviewed by our sales and accounts departments. Information will then be added to our secure CRM system and stored in mailboxes on our secure local servers. By purchasing online you will receive a confirmation email and we may also need to contact you about your order via post, telephone or email. You can amend your communication preferences at any point by contacting us via phone on 01952 883188. Payments are handled by the Worldpay payment gateway and therefore at no time do we have access to or store your credit card information on our website.
Your details will remain within Purepromoter Limited's database for as long as we continue to use Purepromoter Limited's services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to firstname.lastname@example.org using the email account that is subscribed to the mailing list and also include the email address in the body of the email.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the Purepromoters database, you will receive periodic (up to 1 email per week depending on preferences) marketing emails from us.
If you submit an enquiry to the website only your order number, date and time of your enquiry and products enquired upon will be recorded to our website database, therefore no data we store online will identify you as an individual.
This website is hosted by OVH within a secure data centre located in France.
Some of the data centre's security features are as follows:
Full details of OVH's data centre security procedures can be found here.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
We use third parties to process personal data on our behalf. These third parties have been carefully chosen and comply with the legislation set out in section 2.0.
We will report any unlawful data breach of this website's database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The data controller of this website is: SYSPAL limited, a UK Private limited Company with company number: 01433220
Whose registered office is:
You can contact our data protection officer by calling +44 (0)1952 883188 or writing to us at the following address:
Data Protection Officer,
Under the data protection act you may request details of personal information which we hold about you. If you want to make a request, please use the address below to write to us.
Your calls to our offices may be recorded for training and monitoring purposes.